FAQs

Frequently Asked Questions

We would prefer to see you hosting your sites with us but its not required at all. Our web design packages are designed to offer you a completely stand alone product then anything else within our company. After your design is completed feel free to host it with any company that you feel matches your needs. Please note that large websites may require sufficient amounts of memory and using shared hosting services are not advisable.
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work and the any costs associated with this.
We offer Drupal, Joomla and WordPress coders who are experts with StudioPress, ElegantThemes, ThemeForest and Themify. We assist our clients with Drupal, Joomla and WordPress installation, theme configurations, customizations, and plugin support. Whether you bought one of our premium Drupal or WordPress themes or a StudioPress theme, we can help you customize your site.
Yes.  In case of technical issues, simply e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support needs will be resolved within 24 hours, or sooner.
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself and your budget restrictions. Of course, Yucatan Design is always available to help you with any future additions and changes you would like. We will be glad to advise you which method will suit your needs. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Yucatan Design to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present. We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.
As a company we look to provide the following guarantees to our customers: •We guarantee that your web design work will be completed in a timely manner. •We guarantee that your web design work will be aesthetically pleasing. •We guarantee that your web design work will be intuitive to your visitors. •We guarantee to work with you every step of the design process until it is completed and you are 100% satisfied with our work.
This question is difficult to answer since this varies greatly by client. A custom microsite can take as little as two to four weeks and a large, complex B2B website can take one to three months. Similar to costing, the timeframe for implementation varies on complexity and the number of web pages and blog posts. If client is responsive to required information to design website, the sooner the website will be completed.
We give as much latitude as we possibly can. After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.
It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word, PDF or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.
Yes, we would be happy to look at your existing website and give you a quote for updating it. We can re-design your site retaining your company corporate style or we can re-design to give you a complete new image.